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Refund Policy

Eligible first purchases may be submitted for review within seven days.

Last updated: July 18, 2026
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Eligibility

The seven-day request window applies to a customer's first qualifying compute purchase.

Deductions

Approved refunds deduct consumed resources, licenses, and other non-refundable costs.

Exclusions

Abuse, policy violations, promotional credits, and previously refunded accounts are not eligible.

Questions about this document?legal@nivora.cloud
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